# Subscription Information ### Subscription Our subscription operates on a **monthly, recurring basis**. This means your subscription will automatically renew each month, ensuring you continue to have uninterrupted access to all of AdVideo's features. \ \ Please note that cancellations must be completed **before the renewal date** to avoid being charged for the next month. Once canceled, your subscription will remain active until the end of the current billing cycle.
### Canceling your Subscription To cancel your subscription to Clicks, please email us at: . ### Refund Policy \ Please note that all sales are final, and we do not offer refunds under any circumstances. This applies to all purchases, including subscription plans, one-time services, custom video requests, and any add-ons or upgrades. Since our products are digital and delivered instantly upon purchase, they cannot be returned or refunded. Additionally, many of our services involve personalized content generated specifically for your needs, making refunds impractical. Once our platform is accessed or used, the service is considered fulfilled.\ \ If you encounter any technical issues or need assistance, please contact our support team at . By making a purchase with clicks.video, you agree to this policy and acknowledge that all transactions are final. Thank you for your trust and understanding—we look forward to supporting your business with creative video ad solutions! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://clicksvideo.gitbook.io/clicksvideo/general/subscription-information.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.